Terms & Conditions

By accessing, browsing, or using the vipgame platform at vipgame.vu (the "Platform"), creating an account, or placing any wager, you ("the Player", "you", or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Terms"), along with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team.

These Terms constitute the entire agreement between you and vipgame with respect to your use of the Platform and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.

2.1 Minimum Age. Use of the vipgame Platform is strictly restricted to individuals who are at least 21 years of age. This requirement is mandated by Philippine gaming regulations and is non-negotiable. By registering an account, you confirm that you are 21 years of age or older.

2.2 Geographic Eligibility. The Platform is intended primarily for use by players located in the Philippines. It is your sole responsibility to ensure that online gambling is lawful in your jurisdiction before participating. vipgame makes no representation that access to or use of the Platform is legal in all locations.

2.3 Age Verification Process. vipgame reserves the right to request proof of age from any account holder at any time. Acceptable documents include a valid Philippine government-issued ID (e.g., Philippine Passport, SSS ID, PhilSys ID, Driver's License, UMID). Failure to provide satisfactory proof of age within the stipulated timeframe will result in account suspension.

2.4 Underage Accounts. If vipgame determines, at any point, that an account is held by a person under 21 years of age, the account will be suspended immediately, all pending bets voided, and the net deposit amount (minus any withdrawals already made) returned to the payment method on record. No winnings accumulated during underage use will be paid out.

2.5 Self-Exclusion Lists. Individuals who have voluntarily entered themselves onto a self-exclusion register — whether through vipgame's own self-exclusion tool or through an external programme — are not eligible to hold or use a vipgame account during their exclusion period.

3.1 Single Account Rule. Each player is permitted to hold only one (1) vipgame account. The opening of multiple accounts by the same individual — whether using different email addresses, phone numbers, payment methods, or device profiles — is strictly prohibited. Where duplicate accounts are identified, vipgame will suspend all associated accounts and may forfeit all balances therein.

3.2 Accurate Information. You are required to provide accurate, current, and complete information during registration and to update that information promptly if it changes. This includes your full legal name, date of birth, residential address, email address, and Philippine mobile number. Providing false information is a breach of these Terms and may constitute fraud.

3.3 Account Credentials. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or one-time PIN with any third party. Any activity that occurs under your account will be treated as having been conducted by you.

3.4 Non-Transferability. vipgame accounts are personal and non-transferable. You may not sell, transfer, or otherwise assign your account or any rights therein to any other person.

4.1 Security Obligations. You are responsible for ensuring that your device and browser are adequately secured and that your login credentials are not accessible to third parties. vipgame strongly recommends enabling two-factor authentication (2FA) via your registered Philippine mobile number.

4.2 Suspicious Activity. You must notify vipgame immediately if you suspect that your account has been accessed without your authorisation, or if your login credentials have been compromised. Contact our support team via Live Chat or email at support@vipgame.vu.

4.3 Liability for Unauthorised Access. vipgame will not be liable for any losses resulting from unauthorised account access where the unauthorised access was facilitated by your failure to maintain the security of your credentials, unless vipgame is found to have been at fault.

5.1 Verification Requirement. vipgame is required to verify the identity of all players as part of its anti-money laundering (AML) and responsible gaming obligations. Full KYC verification is required before any withdrawal can be processed.

5.2 Required Documents. KYC verification may require you to submit one or more of the following:

• A valid, government-issued photo ID (Philippine Passport, Driver's License, PhilSys ID, SSS ID, UMID, or equivalent)
• Proof of residential address dated within the last three months (e.g., utility bill, bank statement, or barangay clearance)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name)
• A selfie photograph holding your ID, where requested

5.3 Processing Time. vipgame will endeavour to complete KYC reviews within 2 business days of receiving all required documents. If additional information is needed, you will be notified via your registered email address.

5.4 Refusal of Verification. If you refuse to provide KYC documents, or if the documents submitted do not satisfy vipgame's verification standards, your account will be restricted and withdrawals will be suspended until the matter is resolved.

6.1 Service Availability. vipgame endeavours to provide continuous access to the Platform, 24 hours a day, 7 days a week. However, the Platform may be temporarily unavailable due to scheduled maintenance, emergency repairs, or circumstances beyond vipgame's reasonable control. vipgame will provide advance notice of planned maintenance where practicable.

6.2 Technical Requirements. Access to the Platform requires a compatible device and internet connection. vipgame does not guarantee that the Platform will be compatible with all devices, browsers, or network configurations. Minimum recommended connection speed for live dealer games is 5 Mbps.

6.3 Acceptable Use. You agree to use the Platform solely for lawful, personal entertainment purposes. Any commercial use, systematic exploitation, or use for purposes other than personal entertainment is prohibited without the express written consent of vipgame.

7.1 General Bonus Terms. All bonuses and promotional offers made available on the vipgame Platform are subject to specific wagering requirements, validity periods, and game contribution rates as stated in the relevant promotion's terms at the time of the offer. These Terms provide the general framework; individual promotion pages provide additional specific conditions.

7.2 Wagering Requirements. Unless otherwise stated, bonus credits must be wagered a minimum number of times (the "wagering requirement" or "rollover") before any associated winnings may be withdrawn. Wagering requirements are calculated based on the bonus amount unless the promotion explicitly states otherwise. Different game types contribute to wagering requirements at different rates:

• Slots (JILI, PG Soft, Pragmatic Play, etc.): 100% contribution
• Live Baccarat and Roulette: 10% contribution
• Bingo and Keno: 50% contribution
• Sports Betting: 20% contribution per qualifying settled bet
• Fishing Games: 30% contribution

7.3 Bonus Validity. Bonuses that are not used within their stated validity period will expire automatically and cannot be reinstated. Expired bonuses will be removed from your account without notice.

7.4 Bonus Abuse. vipgame monitors for patterns of bonus abuse, including but not limited to low-risk wagering strategies designed to satisfy rollover requirements while minimising variance (e.g., placing offsetting bets on roulette). Where bonus abuse is identified, vipgame reserves the right to void the bonus and any winnings derived from it, without liability.

7.5 One Bonus Per Player. Unless a promotion explicitly states otherwise, each player is entitled to claim a given promotion only once. Attempting to claim the same promotion multiple times through different accounts constitutes a breach of these Terms.

8.1 Loyalty Program. The vipgame Loyalty Program operates across five tiers: Bronze, Silver, Gold, Diamond, and Royal VIP. Tier status is determined by your rolling 30-day wagering total. Tier benefits — including enhanced withdrawal limits, dedicated account managers, and personalised bonus rates — are described on the Loyalty Program page and may be updated at vipgame's discretion with reasonable notice.

8.2 Golden Bank. The Golden Bank is an automatic passive reward accumulator. A percentage of every real-money wager you place contributes to your Golden Bank balance. Golden Bank credits are made available for redemption at intervals specified on the Golden Bank page. Credits redeemed from the Golden Bank are subject to a wagering requirement before withdrawal, as stated on the Golden Bank page.

8.3 Non-Cash Value. Loyalty points, tier status, and Golden Bank credits have no cash value outside of the vipgame Platform and cannot be transferred, sold, or exchanged for cash directly. They may only be redeemed for bonus credits or free spins in accordance with the redemption terms applicable at the time of redemption.

8.4 Programme Changes. vipgame reserves the right to modify, suspend, or discontinue the Loyalty Program or Golden Bank at any time, with reasonable notice to affected players where practicable. Any accrued loyalty points or Golden Bank balance outstanding at the time of discontinuation will be honoured for a period of 30 days following the discontinuation notice.

9.1 Accepted Payment Methods. vipgame accepts deposits and processes withdrawals via the following methods: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ. Availability of specific payment methods may vary and is subject to change.

9.2 Minimum and Maximum Transactions. Minimum deposit and withdrawal amounts are specified on the Cashier page within your account. These minimums and maximums may differ by payment method and by your current Loyalty Program tier.

9.3 Deposit Processing. Deposits via GCash and Maya are typically credited to your vipgame account within 60 seconds of transaction confirmation. Bank transfer deposits (BPI, BDO, Metrobank) may take up to 30 minutes during standard banking hours.

9.4 Withdrawal Processing. Withdrawal requests by verified accounts are processed within 15 minutes for GCash and Maya. Withdrawals to bank accounts may take up to 2 business hours. All withdrawals are subject to completed KYC verification as described in Section 5.

9.5 Payment Method Matching. vipgame operates a matching policy: withdrawals will be processed back to the same payment method used for the most recent deposit, where technically possible. This policy is in place to prevent money laundering.

9.6 Currency. All transactions on the vipgame Platform are conducted in Philippine Peso (PHP / ₱). vipgame does not currently support multi-currency accounts.

9.7 Transaction Fees. vipgame does not charge transaction fees for standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own fees, which are outside vipgame's control.

10.1 Game-Specific Rules. Each game available on the vipgame Platform is governed by its own specific rules, which are accessible within the game interface. In the event of a conflict between these Terms and a game's specific rules, the game-specific rules will prevail for that game.

10.2 Random Number Generation. All vipgame slot and non-live games use certified Random Number Generator (RNG) technology from licensed third-party game providers. RNG outcomes are statistically independent and cannot be predicted or manipulated.

10.3 Live Dealer Games. Live dealer games are streamed in real time from professional studio environments. Results are determined by physical game outcomes (cards dealt, roulette wheel spin) and are not subject to software manipulation by vipgame.

10.4 Malfunction Policy. In the event of a technical malfunction during a game round — including server errors, disconnections, or software faults — the affected round may be declared void and stakes returned to the player's account. vipgame will investigate all reported malfunctions within 5 business days.

10.5 Disputed Results. If you believe a game result is incorrect, you must raise a dispute with our support team within 30 days of the disputed game round. Disputes raised after this period will not be considered.

11.1 Commitment. vipgame is committed to promoting responsible gaming and minimising the risk of gambling-related harm. We provide a suite of responsible gaming tools accessible from your account dashboard after login.

11.2 Available Tools. The following responsible gaming tools are available to all vipgame account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps that take effect immediately upon saving.
• Session Time Reminders: Receive notifications after a configured period of continuous play.
• Reality Checks: Periodic on-screen prompts displaying your current session duration and net win/loss.
• Self-Exclusion: Voluntary exclusion for periods of 7 days, 30 days, 90 days, 180 days, 1 year, or permanent exclusion. Self-exclusion cannot be reversed before the exclusion period expires — not even by vipgame support.
• Account Cool-Down: A temporary account pause of 24 to 72 hours, available without full self-exclusion.

11.3 PAGCOR Alignment. vipgame operates in alignment with PAGCOR responsible gaming guidelines. Players are encouraged to review the Responsible Gaming page for additional resources and guidance.

11.4 Underage Protection. vipgame strictly enforces the 21+ age requirement. We encourage all account holders with children in their household to use parental control software to restrict access to gambling websites.

The following activities are strictly prohibited on the vipgame Platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

• Multiple Accounts: Creating or operating more than one account.
• Bonus Abuse: Exploiting promotions through coordinated play, offsetting bets, or systematic low-risk wagering solely to clear rollover requirements.
• Collusion: Working with other players to gain an unfair advantage in any game, including poker, live dealer games, or tournaments.
• Cheating Software: Using bots, automated scripts, artificial intelligence tools, or any software that interacts with the Platform in a way not intended for regular gameplay.
• Fraudulent Chargebacks: Initiating payment chargebacks without first contacting vipgame support to resolve the issue through proper dispute channels.
• Money Laundering: Using the Platform to deposit, move, or withdraw funds for the purpose of concealing their illicit origin.
• Identity Fraud: Registering under a false identity, providing fraudulent KYC documents, or impersonating another person.
• Harassment: Engaging in abusive, threatening, or harassing behaviour towards vipgame staff, live dealers, or other players via any communication channel.

13.1 Ownership. All content on the vipgame Platform — including but not limited to the vipgame brand name, logo, game interfaces, software, text, graphics, icons, and design elements — is the intellectual property of vipgame or its licensed third-party providers and is protected by applicable copyright, trademark, and other intellectual property laws.

13.2 Restricted Use. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Platform content without the express written permission of vipgame.

13.3 Third-Party Content. Game content provided by third-party game studios (e.g., JILI, PG Soft, Pragmatic Play) remains the intellectual property of those respective studios. vipgame operates such games under licence and makes no claim of ownership over third-party game content.

14.1 No Guarantee of Winnings. vipgame does not guarantee any particular outcome in any game. All games involve risk, and you may lose some or all of the funds you deposit. Past performance of any game does not indicate or guarantee future results.

14.2 Service Interruptions. vipgame will not be liable for any loss or damage resulting from interruptions to the Platform caused by factors outside its reasonable control, including network outages, natural disasters, government actions, or third-party system failures.

14.3 Cap on Liability. To the maximum extent permitted by applicable Philippine law, vipgame's total liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the amount of funds held in your vipgame account at the time the claim arises.

14.4 Indirect Losses. vipgame shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of or inability to use the Platform, even if vipgame has been advised of the possibility of such damages.

vipgame collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described therein.

vipgame complies with the Republic of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention requirements. For data-related enquiries, contact support@vipgame.vu.

16.1 Voluntary Closure. You may close your vipgame account at any time by contacting support. Prior to closure, all pending bets must be settled and your remaining balance withdrawn. Accounts with active bonuses may have those bonuses forfeited upon voluntary closure.

16.2 Suspension by vipgame. vipgame reserves the right to suspend or terminate any account — temporarily or permanently — in the event of a breach of these Terms, suspected fraud, failure to complete KYC verification, regulatory direction, or any other circumstance that vipgame reasonably determines warrants suspension.

16.3 Effect of Termination. Upon termination of your account for cause, vipgame reserves the right to forfeit any bonus credits and associated winnings. Any net real-money balance (deposits minus withdrawals, excluding forfeited bonuses) will be returned to you via your registered payment method, subject to completion of KYC verification and confirmation that no fraudulent activity has occurred.

17.1 Governing Law. These Terms shall be governed by and construed in accordance with applicable laws and the regulatory framework under which vipgame operates. Nothing in this clause limits any mandatory consumer protection rights you may have under Philippine law.

17.2 Dispute Resolution. In the event of a dispute arising out of or relating to these Terms or your use of the Platform, you agree to first attempt to resolve the dispute informally by contacting vipgame support at support@vipgame.vu. vipgame will endeavour to respond to and resolve all formal disputes within 10 business days of receipt.

17.3 Escalation. If a dispute cannot be resolved through informal channels, it may be escalated through applicable regulatory dispute resolution channels. vipgame will cooperate fully with any such process.

For questions, complaints, or concerns relating to these Terms & Conditions, please contact the vipgame support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on the Platform
• Email: support@vipgame.vu (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
• Response Time: Live Chat responses within 5 minutes; email responses within 24 hours

vipgame does not accept queries submitted by telephone. Please use Live Chat or email for all support matters.