Privacy Policy

vipgame ("we", "us", "our") operates the online casino and sports betting platform accessible at vipgame.vu (the "Platform"). vipgame is the data controller responsible for the personal data of players and visitors who access or use the Platform.

This Privacy Policy applies to all personal data collected through the Platform, including data submitted during account registration, KYC verification, payment processing, customer support interactions, and general platform use. It applies to all players based in the Philippines and to any other individual whose data is processed in connection with the Platform.

For the purposes of this policy, "personal data" means any information that relates to an identified or identifiable natural person — consistent with the definition under the Republic of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

vipgame collects the following categories of personal data, depending on your level of interaction with the Platform:

vipgame does not collect sensitive personal information as defined under RA 10173 (such as health data, political opinions, or religious beliefs) unless specifically required by a regulatory obligation and with your explicit consent.

vipgame collects personal data through the following channels:

• Direct submission: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated technologies: Data collected automatically when you visit or use the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full cookie details.
• Third-party payment providers: Transaction confirmation data and payment method reference data passed to us by GCash, Maya, BPI, BDO, Metrobank, and other payment partners when you initiate a deposit or withdrawal.
• Identity verification services: Results and risk indicators from third-party KYC and AML screening services used to verify your identity and compliance with applicable regulations.
• Game providers: Aggregated game activity and transaction data passed to us by third-party game studios (e.g., JILI, PG Soft, Pragmatic Play) in connection with games you play on the Platform.

vipgame processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — i.e., to operate your account, process wagers, and manage deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) regulations, KYC requirements, and PAGCOR-aligned responsible gaming obligations.
• Legitimate interests: Processing is necessary for vipgame's legitimate interests, including fraud prevention, platform security, improving the player experience, and enforcing our Terms & Conditions — provided such interests are not overridden by your rights and interests.
• Consent: For marketing communications (email and SMS promotions), we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time via your account settings or by contacting support.

vipgame uses your personal data for the following purposes:

• Account management: Creating, maintaining, verifying, and securing your vipgame player account.
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, QR Ph, and 7-Eleven CLiQQ.
• KYC and AML compliance: Verifying your identity, screening against sanctions lists, and fulfilling obligations under applicable anti-money laundering regulations.
• Responsible gaming: Monitoring wagering behaviour to detect signs of problem gambling, enforcing deposit limits and self-exclusion requests, and maintaining PAGCOR-aligned player protection measures.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregated and anonymised usage data to improve game selection, platform performance, and overall player experience.
• Fraud prevention and security: Detecting and preventing unauthorised access, bonus abuse, multi-accounting, and other prohibited conduct.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.
• Legal compliance: Meeting our obligations under Philippine law, including responding to lawful requests from regulatory or law enforcement authorities.

vipgame does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment service providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and similar providers, to process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• KYC and identity verification providers: Regulated third-party identity verification and AML screening services used to fulfil our compliance obligations.
• Game software providers: Licensed game studios such as JILI, PG Soft, and Pragmatic Play receive player session identifiers and wagering data for game delivery and integrity purposes.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities, where required by law or regulation.
• Professional advisers: Lawyers, auditors, and accountants, to the extent necessary for the provision of professional services to vipgame, subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of vipgame are required to maintain appropriate security standards and to process data only in accordance with our instructions and this Privacy Policy.

vipgame uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate and improve the Platform. The following types of cookies are used:

vipgame does not use third-party advertising cookies or behavioural targeting cookies that track your activity across external websites.

You can control or delete cookies through your browser settings. Disabling essential cookies will affect the functionality of the Platform, including your ability to log in and play games.

vipgame retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended).
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship.
• Support communications: Retained for 2 years from the date of the interaction, unless the matter involves an ongoing dispute.
• Marketing preferences: Retained until you withdraw your consent or close your account, after which opt-in records are kept for a further 2 years as evidence of consent.
• Technical and usage logs: Retained for up to 12 months in active storage, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or permanently anonymised.

vipgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and the vipgame Platform is encrypted in transit.
• AES-256 encryption at rest: Sensitive personal data and financial records stored on vipgame servers are encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorised vipgame personnel on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication (2FA): vipgame strongly recommends enabling 2FA on your account. 2FA is mandatory for all vipgame internal staff accounts that have access to player data.
• Regular security audits: The Platform undergoes periodic security assessments and penetration testing by qualified independent security professionals.
• DDoS protection and WAF: The Platform is protected by web application firewall (WAF) and distributed denial-of-service (DDoS) mitigation infrastructure.

While vipgame takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure. If you suspect your account has been compromised, contact support immediately at support@vipgame.vu.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by vipgame:

• Right to be informed: You have the right to know that your personal data is being collected and how it will be used — which is the primary purpose of this Privacy Policy.
• Right to access: You may request a copy of the personal data vipgame holds about you, along with information about how it is processed.
• Right to correction: You have the right to request correction of any inaccurate, incomplete, or outdated personal data. You can update most personal details directly from your account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 8.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You also have the right to object to processing based on legitimate interests, subject to vipgame's overriding legitimate grounds.
• Right to data portability: You may request a copy of personal data you have provided to vipgame in a structured, commonly used, machine-readable format.
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your personal data rights have been violated. The NPC can be contacted at www.privacy.gov.ph (please visit the NPC website directly — vipgame does not link to external sites).

To exercise any of the above rights, submit a written request to our Data Privacy Officer at support@vipgame.vu. We will respond within 15 business days of receiving a valid, verifiable request. We may need to verify your identity before processing your request.

The vipgame Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. vipgame does not knowingly collect personal data from any person under the age of 21.

If vipgame discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all personal data will be deleted (subject to any legally required retention), and the net deposit balance will be returned to the payment method on record.

If you are a parent or guardian and believe that a minor in your care has registered an account on vipgame, please contact us immediately at support@vipgame.vu. We will investigate and take appropriate action within 48 hours of receiving your report.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

The vipgame Platform integrates with third-party services to deliver certain features — including game content, payment processing, and identity verification. These third-party services have their own privacy policies and data processing practices, which are independent of this Privacy Policy.

vipgame does not control and is not responsible for the privacy practices of third-party service providers. However, all third-party providers used by vipgame are vetted for their data protection standards and are required to sign data processing agreements that bind them to process player data only for the purposes specified by vipgame.

The vipgame Platform does not contain links to external third-party websites. If you navigate to any external website independently, vipgame takes no responsibility for that site's privacy or security practices.

Some of vipgame's service providers — including game studios and cloud infrastructure providers — may process personal data in jurisdictions outside the Philippines. Where such transfers occur, vipgame ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of RA 10173.

Safeguards may include standard contractual clauses, data processing agreements requiring equivalent levels of data protection, or transfers to jurisdictions that the NPC has recognised as providing adequate data protection.

For more information about cross-border data transfers affecting your personal data, please contact our Data Privacy Officer at support@vipgame.vu.

vipgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice within the Platform for at least 14 days following the update.
• Send a notification to your registered email address if the changes materially affect your rights or the way we process your personal data.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and close your account.

We recommend reviewing this Privacy Policy periodically to stay informed about how vipgame protects your information.

For any questions, concerns, or requests relating to this Privacy Policy or the way vipgame processes your personal data, please contact our Data Privacy Officer through the following channels:

• Email: support@vipgame.vu — include "Privacy Request" in the subject line
• Live Chat: Available 24/7 on the vipgame Platform
• Response time: Within 15 business days for written privacy requests; within 5 minutes for Live Chat enquiries

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for overseeing compliance with RA 10173.